At Lapendla, we accept a variety of secure and convenient payment methods, including:
All transactions are encrypted and processed securely to ensure your personal and financial information remains protected.
We understand that plans can change! If you need to change or cancel your order, please contact us as soon as possible at info@lapendla.com or through our Contact Page.
We can only modify or cancel orders before they have been processed or shipped. Once an order has been dispatched, it can no longer be changed or canceled, but you may still be eligible to return it after delivery in accordance with our return policy.
Be sure to have your order number ready to help us assist you quickly.
If you haven’t received a confirmation email within a few minutes of placing your order, please try the following:
If you still don’t see the confirmation email, please reach out to us at info@lapendla.com with your full name and any details you remember from your order (such as the items purchased or approximate time of purchase), and we’ll be happy to help track it down for you.
The shipping options vary depending on what country you are in. We always use the most popular options in your area which usually are DHL, PostNord or UPS.
We offer free shipping
Yes, we proudly offers international shipping to many countries around the world! If your country is eligible, you’ll see international shipping options at checkout.
Delivery times within the Nordics take 2-4 days and orders to rest of EU 5-7 days.
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number and a link to track your package.
To track your order:
If you haven’t received a tracking number within the expected time or if the tracking link isn’t working, please contact us at info@lapendla.com and we’ll be happy to assist you.
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return. To be eligible:
Email us at info@lapendla.com to request a return.
If your return is approved, we’ll send you:
Items sent back without prior approval will not be accepted.
Once we receive and inspect your return:
Please note that it may take additional time for your bank or credit card provider to post the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@lapendla.com.
We’re here to help! You can reach out to us anytime with questions, concerns, or feedback via the following channels:
Email: info@lapendla.com
We aim to respond within 24–48 hours on business days.
Our customer support team is available to assist you during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)
Closed on weekends and public holidays
You can reach us anytime at info@lapendla.com, and we’ll get back to you as soon as possible—typically within 24–48 business hours. If you contact us outside of our support hours, we’ll respond on the next business day.
La Pendla is proudly based in Sweden.
Absolutely. At La Pendla, we take your privacy and security seriously. All transactions are processed using secure, encrypted technology to ensure that your personal and payment information is protected. We comply with industry-standard data protection regulations to keep your information safe at all times.
No — we do not store your credit card information. All payment transactions are handled securely by trusted third-party payment providers (such as PayPal, Klarna, and major card processors). These providers handle your card details using encrypted protocols and are fully PCI-compliant.
We use your data to provide and improve our services. This includes:
We may also work with trusted third-party partners, such as Shopify and payment processors, who help us operate our store. These partners handle your data securely and in accordance with privacy regulations.
You can read our full privacy policy here or contact us at info@lapendla.com for more information.
