At Lapendla, we accept a variety of secure and convenient payment methods, including:
All transactions are encrypted and processed securely to ensure your personal and financial information remains protected.
We understand that plans can change! If you need to change or cancel your order, please contact us as soon as possible at info@lapendla.com or through our Contact Page.
We can only modify or cancel orders before they have been processed or shipped. Once an order has been dispatched, it can no longer be changed or canceled, but you may still be eligible to return it after delivery in accordance with our return policy.
Be sure to have your order number ready to help us assist you quickly.
If you haven’t received a confirmation email within a few minutes of placing your order, please try the following:
If you still don’t see the confirmation email, please reach out to us at info@lapendla.com with your full name and any details you remember from your order (such as the items purchased or approximate time of purchase), and we’ll be happy to help track it down for you.
We offer free standard shipping to Sweden and the rest of the EU. There is one shipping option, so you do not need to choose anything at checkout. When your order has shipped, you will receive an email with a tracking number.
We offer free shipping
We deliver to Sweden and the other EU countries, with free shipping. Delivery takes 2–4 days within the Nordics and 5–7 days to the rest of the EU. We do not currently deliver outside the EU.
Delivery times within the Nordics take 2-4 days and orders to rest of EU 5-7 days.
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number and a link to track your package.
To track your order:
If you haven’t received a tracking number within the expected time or if the tracking link isn’t working, please contact us at info@lapendla.com and we’ll be happy to assist you.
You can withdraw from your purchase within 14 days without giving any reason. The period starts on the day you receive the item. This applies to all our items, including sale items.
Read the full terms in our refund policy.
How to return an item:
Return address: La Pendla (NCD communication AB), Komministervägen 3, 139 50 Värmdö, Sweden.
Want a different bag? Return the one you have as described above and place a new order.
Items sent back without prior approval will not be accepted.
We refund the full amount, including any delivery charge you paid, no later than 14 days from the day we receive your notice of withdrawal. We may wait with the refund until we have received the item or you have shown that you have sent it. The refund goes back to the payment method you used, free of charge.
It may take a few extra days before your bank or card provider shows the amount. If you still haven't received your refund, please contact us at info@lapendla.com.
We’re here to help! You can reach out to us anytime with questions, concerns, or feedback via the following channels:
Email: info@lapendla.com
We aim to respond within 24–48 hours on business days.
Our customer support team is available to assist you during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (CET)
Closed on weekends and public holidays
You can reach us anytime at info@lapendla.com, and we’ll get back to you as soon as possible—typically within 24–48 business hours. If you contact us outside of our support hours, we’ll respond on the next business day.
La Pendla is proudly based in Sweden.
Absolutely. At La Pendla, we take your privacy and security seriously. All transactions are processed using secure, encrypted technology to ensure that your personal and payment information is protected. We comply with industry-standard data protection regulations to keep your information safe at all times.
No — we do not store your credit card information. All payment transactions are handled securely by trusted third-party payment providers (such as PayPal, Klarna, and major card processors). These providers handle your card details using encrypted protocols and are fully PCI-compliant.
We use your data to provide and improve our services. This includes:
We may also work with trusted third-party partners, such as Shopify and payment processors, who help us operate our store. These partners handle your data securely and in accordance with privacy regulations.
You can read our full privacy policy here or contact us at info@lapendla.com for more information.
